Updated 5 October 2026
Privacy policy
1. Scope
This policy explains how Naluri handles information when readers visit this editorial website, contact the desk, or interact with its links. It applies to visitors in Indonesia and to communications received at the published address. Naluri is an informational publication, not a clinical provider. This document does not change any separate terms agreed with a supplier or professional contributor.
2. Information received
We may receive a name, email address, telephone number, message content, and the page mentioned when a reader contacts us. Technical logs may include IP address, browser type, device type, requested pages, referring page, and approximate timestamps. We do not request medical records or payment card details through the site.
3. Purpose and legal basis
Contact details are used to answer enquiries, investigate corrections, and protect the service from abuse. The legal basis is consent when you submit an optional message, and legitimate interest for security and basic service administration. You may withdraw consent by contacting the desk, although withdrawal does not affect processing already completed lawfully.
4. Retention
General enquiry correspondence is normally retained for 24 months after the last meaningful exchange. Security logs are normally retained for 90 days, while records needed to resolve a legal complaint may be retained for up to seven years. We review stored information periodically and delete or anonymise it when the purpose ends.
5. Your rights
Subject to Indonesian law, you may ask for access, correction, deletion, restriction, or an explanation of processing. Send a request to the contact details on this page and identify the relevant message or page. We may request reasonable verification before releasing information, and we aim to respond within 30 calendar days.
6. Processors
Hosting, security, email delivery, analytics, and form infrastructure providers may process limited information on our instructions. Providers receive only what is needed for their function and are expected to maintain confidentiality and security. Naluri does not sell reader contact information.
7. International transfers
Some technical providers may operate servers outside Indonesia. Where information travels internationally, we use contractual, organisational, or technical safeguards appropriate to the service and the sensitivity of the information. Readers may request a general description of relevant safeguards.
8. Children
Naluri is written for adults and does not knowingly collect information from children. If a parent or guardian believes a child has submitted personal information, they may contact the desk for review and deletion. We do not use the publication to profile minors.
9. Security
Access to correspondence is limited to people who need it for editorial or operational work. We use transport encryption where available, access controls, and periodic review of stored records. No online service can promise absolute security, so readers should avoid sending sensitive health information by ordinary email.
10. Complaints
Questions and complaints can be sent to Jalan Cempaka Putih Raya No. 15, Cempaka Putih, Central Jakarta, 10510, Indonesia, or +62 813 7890 2468. We will acknowledge a complaint and describe the next step. You may also contact the relevant Indonesian authority if you believe your rights have not been respected.
11. Changes
The current version was published on 5 October 2026. Material changes will be dated on this page and may be announced through the site. Previous versions may be requested for legitimate reference.
For practical purposes, Naluri acts as the publisher responsible for the public website and its editorial inbox. Hosting, email delivery, security monitoring, and form-processing vendors may process limited information only to provide those services. Access is restricted to personnel who need it for publication, moderation, security, or responding to a reader. We do not sell contact messages or build advertising audiences from the contents of private enquiries.
Where a message includes more detail than is needed, the desk may remove or redact it before sharing the matter internally. Readers should avoid sending identity documents, account passwords, medical records, or other sensitive material through ordinary email. A request can be submitted by email or post to Jalan Cempaka Putih Raya No. 15, Cempaka Putih, Central Jakarta, 10510, Indonesia, or by telephone at +62 813 7890 2468. We normally acknowledge a privacy request within seven business days and aim to provide a substantive response within 30 calendar days, subject to identity checks and applicable Indonesian requirements.
Service providers may operate outside Indonesia, including in jurisdictions used for cloud hosting or email infrastructure. Before a transfer is made, Naluri considers contractual confidentiality, access controls, and the provider’s stated security practices. Information may also be disclosed where required by a lawful request, to establish or defend a legal position, or to protect the site and its readers from abuse. Any disclosure is limited to what is reasonably necessary for the stated purpose.
This policy was reviewed on 5 October 2026. Earlier operational records may reflect the policy version in force when the information was collected, and a material revision will carry a new date and a clear description of the change. Questions about this document can be sent to the published address or phone number; unresolved concerns may be raised with the relevant Indonesian authority after contacting Naluri.
The privacy policy covers information collected when a reader opens a page, uses navigation, submits a contact message, requests an accessibility adjustment, or reports an editorial issue. It also covers information received from service providers when they help maintain hosting, security, email delivery, or form handling. The policy does not cover websites linked from Naluri, which publish their own notices. A reader may browse most pages without creating an account or providing a name.
Typical technical records can include an IP address, browser type, device category, language preference, referring page, requested URL, timestamps, and error information. Contact records may include a name, email address, telephone number, organisation, and the contents of a message when a reader chooses to provide them. Naluri asks readers not to send passwords, identity documents, financial details, or detailed personal health information through ordinary contact channels. Unnecessary sensitive material may be deleted or redacted when it is identified.
The usual purposes are to deliver pages, protect the service from abuse, answer enquiries, correct factual errors, maintain accessibility, understand aggregated readership, and comply with a lawful obligation. Depending on the context, processing may rely on consent, performance of a requested communication, legitimate operational interests, or a legal requirement under applicable Indonesian rules. A consent choice can be withdrawn through the same channel used to give it, although withdrawal does not affect earlier lawful processing. Naluri does not sell contact records or use private message content to construct advertising audiences.
Hosting, security, analytics, email, and form providers may act as processors or independent service providers. Access is limited by role, authentication, contractual confidentiality, and practical need. Records relating to a contact enquiry are normally retained for up to 24 months after the last meaningful exchange, technical security logs for up to 90 days, and consent records for up to 24 months after the choice is replaced or no longer needed. Longer retention may apply where a dispute, audit, or legal duty requires it.
Readers may ask for access, correction, deletion, restriction, or an explanation of processing, subject to identity verification and lawful exceptions. Send a request to Jalan Cempaka Putih Raya No. 15, Cempaka Putih, Central Jakarta, 10510, Indonesia, or call +62 813 7890 2468. Naluri normally acknowledges requests within seven business days and aims to respond within 30 calendar days; complex requests may require a further explanation and reasonable extension. International service providers may process limited information outside Indonesia under contractual confidentiality and access safeguards, and Naluri will disclose information only where reasonably necessary for the stated purpose.
The policy was reviewed on 5 October 2026. A future change log will identify the review date, affected processing activity, and whether a new consent choice or notice is needed. Questions that remain unresolved after contacting Naluri may be raised with the relevant Indonesian supervisory authority.
Named service providers may include Vercel for hosting and delivery, Google Workspace for business email, and Cloudflare for DNS and security services, where enabled. These providers receive only the technical or contact information needed for their stated function and are subject to their own security and privacy terms. Naluri reviews provider access when a service changes or is removed.